Refund Policy

1. Returns

1.1 Eligibility

To be eligible for a return, your item must be in its original condition, unopened, and unused. Returns must be initiated within [number] days of receiving your order.

1.2 Return Process

To request a return, please follow these steps:

Contact our Customer Support Team at 'info@caribi.uk' to initiate the return process.

Please provide your order number and a brief explanation of the reason for the return.

Our team will provide you with a return authorisation and instructions on where to send the item.

Pack the item securely in its original packaging, including any accessories or promotional items that came with it.

Ship the item to provided address.

You will be responsible for the return shipping costs.

1.3 Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

If the item is approved for a return, we will process your refund.

2. Refunds

2.1 Refund Process

Refunds will be issued to the original payment method used for the purchase.
Please allow (number) business days for refund to appear in your account, as processing times may vary depending on your payment provider.

2.2 Deductions

We reserve the right to deduct the cost return shipping and a restocking fee from your refund if the return is due to reasons other than a product defect or an error on our part.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you can follow the return process outlined above and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately.

We will provide instruction on how to return the item, and upon inspection, we will either provide a refund or send a replacement at no additional cost.

5. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team at 'info@caribi.uk'.

We are here to assist you and ensure you have a satisfactory experience with VIP Caribi Fresheners.

Thank you for choosing VIP Caribi Fresheners. We value your satisfaction and are committed to resolving any issues with your order promptly and fairly.